Egypt ranks 1st in MEA region, and 4th most favoured destination in 2019, on a global scale of outsourcing services destinations.
Orchestrating Customer Experience
to perfection
to perfection
Who we are
Top Link is a Business Process Outsourcing (BPO) service provider, offering Front Office solutions for both Australia and New Zealand. Our main office is in Melbourne, Australia, as well as an established sister company in Cairo, Egypt, where the offshore hub of BPO operations is based.
We are here for you
- Magnify your customer experience, retention, and loyalty, simply by utilizing the solutions tailored for your business.
- Our offshore outsourcing operation, guarantees significant savings on your budget and running costs.
- As your business evolves, we readjust and scale your solutions to maximize your market share and ROI.
- Our highly trained, multilingual call center agents are available 24/7 for maximum reachability with your customers.
Why Egypt!!
Most Favoured Destination
Egypt has globally earned a significant position as one of the top five hubs for Business Process Outsourcing (BPO), and Call Centre Services.
Egypt cracks top-five in global contact centre ranking: “Egypt was ranked as the fourth most-favoured destination to outsource contact centres, according to Ryan Strategic Advisory’s 2019 Front Office Omnibus Survey.”
As per A.T. Kearney 2016 Global Services Locations, Egypt ranks 1st in Middle East and Africa (MEA), and 4th in the Europe, Middle East and Africa (EMEA) regions on a global scale of outsourcing services destinations.
Egypt’s Competitive Power in the Global Market for Business Outsourcing Operation (BPO)
Egypt has a very large and highly educated population, which provides a unique opportunity to perform and deliver, significantly large operations using cutting edge technologies, and knowledge services, in over 16 languages, serving around a 100 countries globally.
Through Egypt’s access to state of the art facilities such as Smart Village, and Maadi Technology Park, the main requirements for infrastructure and technology are fulfilled. This comprehensive array is the backbone for a foundation of sustainable growth for BPO operations in Egypt, positioning it among the most distinguished offshore service providers.
Low operational running costs have presented the Egyptian outsourcing market with a competitive price advantage over the top international players in the field.
Our Vision
Becoming the ultimate partner to our customers, while maximizing their investments, and our market share by joining forces with the top service providers.
Our Mission
Acquire and keep a customer to last, and a competent, motivated employee, through a successfully sustained quality operation.